About Us

Clients

ABTA
Birmingham Airport
Blizzard
Capcom
Channel 4
Collect Plus
Croatia Tourism
Forces in Mind Trust
London Gatwick Airport
Go-Ape
GameVision
Ireland
Kenya Tourist Board
Life Boats
Microsoft
NAM
National Trust
NC Soft
Nesta
Nintendo
Premier League
PS4
RYA
SONY
SSAFA
University of Surrey
TUI
Ubiquitous Taxis
Ubisoft
Ukie
University of West England
Visit Britian
Woodland Trust
William Hill

About Us

ABOUT US

Arkenford are an innovative market research consultancy. We appreciate every business has varied and unique needs for insight which deserve a tailored approach. We therefore use bespoke methods and analysis to provide compelling and impactful research that supports and informs your specific needs. Having an in-house IT department allows us to develop and design inventive technical solutions that enhance the collection, interpretation and delivery of your data. Our clients tell us that we deliver compelling, impactful insights that tell a clear story and provide tangible, strategic recommendations. We help articulate these results to key stakeholders enabling them to make informed commercial decisions.

Our Values

Passionate

We pursue every project with energy and drive ensuring we achieve the best possible results and outcomes for every client.

Intelligent

We think problems through intelligently, and add value through perceptive insight of the issues and understanding of the business needs.

Innovative

We actively create innovative ways to add value and meet client needs, aiming to be at the forefront of research techniques and ideas.

What we do

What We Do - The Insight Mix

Your Context

Defining the marketplace

Let us inform where change can improve market share and maximise return on investment.

Case Studies

Building creative segmentations

We can identify high opportunity targets which will maximise your sales impact.

Case Studies

Your Marketplace

Transforming business data

We can simplify vast amounts of data enabling our clients to answer key business questions.

Case Studies

Understanding brand dynamics

What makes your brand tick and how can we help to evaluate future growth opportunities?

Case Studies

Your Story

Predicting customer behaviour

We can unlock the secrets of consumer behaviour and what drives them.

Case Studies

Visualising & sharing data

We can enable our clients to make immediate use of the data and to share it with key stakeholders in simple and effective ways.

Case Studies

OUR TEAM

Crawford Christie

Crawford Christie

Managing Director
Ben Moxon

Ben Moxon

Director
Deborah Parrott

Deborah Parrott

Operations Manager
Iain Gibson

Iain Gibson

Associate Director
Kelvin Charles

Kelvin Charles

Research & Operations Manager
Emma McHarg

Emma McHarg

Research Manager
Alan Gardiner

Alan Gardiner

Systems Development Manager
Dan Marshall

Dan Marshall

Research Manager
Christianna Karouta

Christianna Karouta

Senior Research Executive
Mike Pavey

Mike Pavey

Senior Research Executive
Navneet Sirha

Navneet Sirha

Digital Designer
Natalie Webb

Natalie Webb

Senior Research Executive
Frankie Hardman

Frankie Hardman

Research Executive
Tim Cooper

Tim Cooper

Business & Enterprise Consultant
Gabriel Zeller

Gabriel Zeller

Web Developer
James O'Connor

James O'Connor

Research Executive (Placement)

What our clients say

Testimonial

National Trust

The service we have received from Arkenford has been excellent, with a flexible approach to our analytical requests and supporting our many different work streams with insightful and actionable data and industry analysis. The insight obtained from the survey has allowed each site to use the data to make informed actions on how to improve their visitor experience. Arkenford also proactively look at ways to ensure that the methodology is up to date and is as inclusive as possible across all our visitor types. A great company to work with.

Visitor Experience Insight Lead
GameVision

I also wanted to mention just how pleased I've been this year with the teams work. Guys, we’ve been doing this for 10 years now, it’s never been so good, what we’ve achieved is spectacular, seriously everything that was sent through was great, everything better than the last and I’m so impressed and so grateful to you all. The transfer to a wholly digital product went wonderfully smoothly. Now that it's out there the new interactive reporting system and website are already drawing praise from our clients

CEO
Ubisoft

Always a pleasure to work with your team: very thoughtful, efficient and reliable! I know I can trust the data quality when you’re delivering the research results.

Consumer & Market Knowledge Senior Manager
Student Loans Company

We began working with Arkenford in 2014 and have found their staff to be intelligent, intuitive and responsive to our needs. This particular project provided us with robust and useful insight which allowed us to review our Assisted Digital inclusion strategy to ensure that we were conforming to the Government guidelines. The data has also proved useful for a number of other projects and will be used on an ongoing basis making it very cost effective. The project was completed efficiently and on time and we would not hesitate to recommend Arkenford to others.

Customer Insight Manager
SSAFA

We are delighted with the work that Arkenford has done for us. Through the use of sophisticated text analysis, they have turned a complex set of seemingly unusable data into a valuable research resource. This information will not only help us to target potential clients and volunteers more effectively, but it will also be used to bolster grant and trust applications, as well as potentially informing future service delivery.

Director of Marketing & Communications
Woodland Trust

I want to take this opportunity to thank you for all the support you have offered us, I have enjoyed working with you and feel you have a real wealth of knowledge to share. You have helped us achieve the project aims and objectives in such as smooth and efficient way and do hope that you would be willing to work with us again in the future should any opportunities arise.

Market Research Manager
Watersports

This project has been running consistently for over a decade. In the time that I have managed the consortium's relationship with Arkenford, the project has been delivered on time, client contact has been regular, and any queries have been dealt with swiftly and thoroughly. In addition, Arkenford's research team have always sought to think laterally about how and where they can add value to the project, and not just be reactive to requests from myself and the consortium. All in all, the service has been excellent.

Senior Researcher
Capcom

Arkenford impressed us from beginning to end on the project. Their initial pitch directly addressed all of our project goals and concerns. Arkenford went above and beyond what we've come to expect from an agency, providing a hugely detailed report to back up a more succinct executive summary that we could pass on to time-starved stakeholders in the project.

Research & Planning Manager
Grey London

The research was extremely insightful for both us and our client. We were impressed with the thought starters provided at both stages of the research – simply amazing!

Senior Experience Manager

Blog

RESEARCH BLOG

The charity insight mix

The charity insight mix

Arkenford is a strategic market research consultancy with high profile experience in understanding audiences. We have the skill sets...

Helping you at every step

Helping you at every step

Arkenford have worked with major and minor game publishers for over 15 years on a range of projects from concept testing, marketing, through to planning its sequel...

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READY TO TRANSFORM YOUR BUSINESS?

1 Bell Court, Leapale Lane, GU1 4LY, Guildford, Surrey, UK
01483 510 310
www.arkenford.co.uk