We can unlock the secrets of consumer behaviour and what drives them

The customer is at the heart of your business so we take care to understand their needs and motivations – identifying what makes them tick and how you can impact behaviour and drive loyalty. We are experts in mapping the entire customer journey. By defining the key touchpoints and highlighting the interventions through their journey to purchase that create the most impact, we can help you to achieve a more successful and long term customer-centric relationship.

We are also able to profile your visitors, gain their real time feedback and evaluate their customer experience providing summary dashboards of what you need to target to maximise growth opportunities.

Techniques:

  • Customer Satisfaction, NPS, NES
  • Real-Time Feedback
  • Customer Journeys/Profiling
  • Key Touchpoint Identification
  • Visitor Profiling
  • Behaviour Drivers

Case Studies:

Warner Hotels
Caravan Club
National Trust
Collect Plus